Refund policy

Due to the nature of our products, we do not accept returns or exchanges for change-of-mind purchases. We only offer replacements if an item has arrived damaged or defective.

Damaged or Defective Items
If you have received a damaged or defective order, please contact us with your order number within 14 days of its delivery to initiate an exchange request. 

To help us process your request quickly, we require the following:

- Your Order Number

- Proof of Damage: Clear photos of the damaged item and the packaging it arrived in.

Please email your order number and photos directly to info@mauiepicure.com. 

Return Shipping Costs
In the case that a physical return of the damaged item is required, we will provide you with a prepaid shipping label via email at no cost to you. Please do not mail items back without first receiving confirmation and a label from our team.

Restocking Fees
Because we do not accept standard, change-of-mind returns and only replace verified damaged or defective goods, we do not charge any restocking fees ($0.00).

Order Cancelations
Orders can only be canceled before they enter the fulfillment and shipping stage. Once an order has shipped, it cannot be canceled.

Digital Goods
All digital gift cards issued or purchased on our website are final sale. Gift cards cannot be returned, canceled, refunded, or exchanged for cash once the digital card or redemption code has been delivered via email.

If you have any questions regarding our policy, please reach out to us at info@mauiepicure.com.